I recently ordered gift tags for a crafty idea at work. I wanted to get them pretty fast and decided to search Amazon versus riding around in hopes of finding what I was looking for. I found the perfect tags and placed my order with expedited shipping so I would have time to put them together while off. Well they didn’t make it in time. By 8 pm on the day of delivery they weren’t there so I emailed Amazon to see if the expedited portion of the shipping would be refunded since it didn’t arrive on time.
In less than 24 hours this is the response I received:
Hello Angela,
I’m sorry to hear about the problem you’ve had with your Whale 100 Pack Paper Tags Kraft Gift Tags Snowflake Shape Hang Labels with 30 Meters Natural Jute Twine for DIY Arts and Crafts, Wedding Christmas.
I know how important this is for you and this is not what we want our beloved customers to experience, please know that our goal here in Amazon is to give you the best customer service that we can offer. No worries on this, I’d be more than happy to assist you.
I understand the inconvenience this situation has caused. On this occasion, I processed a full refund of the original shipping charges, a value of $11.29 back to your original payment method used.
This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank’s processing time.
Also, I wanted to further help Angela.–To compensate for the inconvenience, In case that you’ll opt to place a new order on our website, kindly place your new order via “One-Day Shipping”, let us know the order number afterwards, and I’ll make sure that your entire shipping fees be waived or refunded. Kindly be sure that the item’s fulfilled by Amazon.
Rest assured, we will take each and every action to prevent you from bearing any loss at Amazon.com as we value our customer’s investment and trust more than anything else.
Angela, on a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.
I hope my efforts to correct the situation are to your satisfaction. We look forward to seeing you again soon!
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Julie Rose L.
Amazon.com
Now I don’t even know if Julie Rose L. is a real person but she made my day. They didn’t haggle or give me a partial refund when it was their “whole” mistake and even extended herself further to offer another bonus. Kudos to Amazon.
Experience submitted by AJ Wesley
If you would like to share your consumer experience email us at info@alegnamediasuite.com with the Subject Line, “She’s the Consumer”.
